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Meal program delivery settings and contacts

Learn how to update delivery locations, add clear drop-off instructions, and manage on-site contacts for your Meal Program in the Admin Portal.

👤 Who is this for? Meal Program Admin role

Updating your delivery details keeps your orders running smoothly. You can easily update your address, drop-off instructions, and contact details in the Admin Portal.

Update delivery address

  • The Meal Program admin must email Meal Program Support ([email protected]) to update their delivery address.

Update delivery instructions and contact

1. Open Settings → Delivery settings
2. Select your location
3. Click Edit and enter specific details to help the driver find and access the space
4. Select Save

Manage delivery contacts

Delivery contacts are the people drivers reach out to upon arrival.

  1. Open Settings → Delivery settings

  2. Select your location

  3. Choose an action under the delivery contacts section:

    • Add a contact: Select Add contact

    • Edit a contact: Select an existing contact to update their name or phone number

    • Remove a contact: Select Remove or Delete for anyone no longer on-site

  4. Check that the information is accurate and select Save

Use direct phone numbers so drivers can connect with the on-site contact right away.

Important notes

  • For changes to active or upcoming orders (including temporary changes), you must contact Meal Program Support to apply the changes. Note: Delivery updates will not automatically update to active orders!

  • You’ll need Meal Program Admin access to view and update delivery settings

  • Make permanent updates in the portal as soon as details change

  • If you don’t see Delivery Settings or can’t save updates, check that you have Admin permissions and selected the right location

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