đ¤ Who is this for? Meal Program Admin role
How billing works
Meal Program charges are split between your company and your team members based on your meal plan and subsidy settings.
Company-paid charges: Cover company-funded meal subsidies, delivery fees for group orders, optional delivery partner tips, and company-issued credits or coupons.
Eater-paid charges: Team members pay any remaining meal balance exceeding the subsidy, along with applicable sales tax, when placing their order.
Example: On a $20 meal with a $15 subsidy, your company pays the $15 subsidy, delivery fee, and tip. The team member pays the remaining $5 balance plus sales tax.
â
Account settings & management
All billing administration takes place in the Admin Portal under Settings > Billing information. Select View details next to the relevant billing group to manage its settings.
Note: You must be signed in as a Meal Program Admin to view Settings and Billing Information.
Manage billing contacts
Billing contacts receive invoices and account communications.
Go to Settings > Billing information and click View details for the target billing group.
Add or remove contacts as needed. Ensure all email addresses are accurate.
Save your changes. (Note: If you have multiple billing groups, update contacts for each group separately.)
Update payment methods
The Admin Portal currently supports credit card payments for company charges.
Go to Settings > Billing information and click View details.
Select Add payment method.
Enter the card details. Check the option to set it as the default payment method for future charges.
Save the card. To add a backup card, leave the default option unselected.
Review billing terms
You can view your account's payment terms, invoice cadence, and location details directly on the Billing & Reports tab.
View, print, or save invoices
Go to Settings > Billing information and click View details for your billing group.
Open the Invoices section.
Select an invoice to open it, then use your browserâs Print function to print or Save as PDF.
â
Troubleshooting & support
Missing billing group or "Add payment method" option: Ensure you are logged in as a Meal Program Admin and have opened View details for the correct group. If issues persist, contact support.
Declined payment method: Verify the card details and authorization limits. Update or replace the card before the next payment due date or contact support for help with charging a new card for the current payment due.
Invoices sent to wrong recipients: Update the contact email addresses under the affected billing group's contact settings.
Changing billing terms or payment type (ACH/Invoicing): Bank accounts and ACH arrangements cannot be set up directly in the portal. To modify payment terms, invoice cadence, or switch from credit card payments to ACH/invoicing, contact your Account Manager or Meal Program Support.