đ¤ Who is this for? Meal Program Admin role
What you can do in the Admin portal
Self-serve option | What it is | How it helps |
Cancel a scheduled delivery | For orders 24 hours or more away, cancel a delivery for a specific day and location directly in the platform | Adjust when plans change and avoid unnecessary deliveries |
Set office closure dates | Mark holidays or closure dates in settings | Prevent deliveries when the office is closed and cut down on manual coordination |
Request a restaurant change | Submit a request to swap out a restaurant for an upcoming meal (note: typically dietary restrictions or budget constraints are eligible for swaps) | Refresh your lineup to match team preferences |
Request an ad-hoc meal | Unexpected guest? Add an extra meal outside your regular recurring plan | Handle last-minute meetings, guests, or one-off office needs |
Adjust subsidy or add a meal plan | Update subsidy amounts, create new meal plans, or remove meal plans | Adapt as budgets, teams, and workplace needs evolve |
How to cancel a delivery
You can cancel a meal delivery right in the platform up to 24 hours before the delivery day.
From weekly calendar view
Go to Schedule and select weekly view
Select the day, location, and meal type (breakfast, lunch, or dinner) you want to cancel, then click the more options icon
Choose Cancel Meal Program
Select your reason for canceling and click Submit
From monthly calendar view
Go to Schedule and select monthly view
Select the delivery day you want to cancel, then choose the location on the right
Click Cancel Meal Program
Choose the meal or meals to cancel, select your reason, and click Submit
How to flag office closures
Mark holidays or company closures in advance so deliveries pause automatically.
Go to the Settings tab
Select the holidays or dates your office will be closed and switch the toggle on
Toggled to the right, you are indicating you are closed; to the left, you are indicating your office is open for meal delivery.
By default, major holidays are marked as closed, with the toggle switched on. If your offices remain open, and youâd like Meal Program delivered, simply switch the toggle off. See a list of the holidays where office closures are automatically applied here.
Note: Changes made less than 48 hours before a holiday apply starting the following year.
How to request a restaurant change
Swap out a restaurant in your lineup whenever you want to try something new.
Go to the Schedule tab and select the day, location, and meal you want to adjust
Choose the restaurants you want removed and click Continue
Select a reason for the change and click Submit request
Your manager will follow up within 24 to 48 hours to discuss the request (note: typically dietary restrictions or budget constraints are eligible for swaps)
How to request an ad-hoc meal for unexpected guests
Add a one-off meal delivery outside your regular schedule for last-minute needs or guests.
Go to the Schedule tab, select the day you want to add, and click Add a meal
Select the meal type and enter your estimated headcount
Review the details and submit your request
Set up an additional meal plan
Navigate to the âMeal Plansâ tab in your Meal Program admin portal.
Click âadd meal plan,â located at the top-right corner of the page. Here youâll be prompted to add key details, like your meal plan name, location, and subsidy type.
Enter the subsidy amount whether itâs daily, weekly, per meal, or percentage.
Once youâve set your preferences, click âsave.â (Please note, new meal plans will appear in the dropdown once saved, but they donât apply to employees until individually assigned in the âEmployeesâ tab.)
How to adjust subsidies or add a meal plan
Update your company's meal subsidies or set up brand new plans as your budget or team grows.
Adjust an existing subsidy
Go to the Meal Plans tab
Click edit next to the plan you want to change under the Actions column
Enter the new subsidy amount (daily, weekly, per meal, or percentage)
Click save
Set up a new meal plan
Go to the Meal Plans tab and click add meal plan
Enter the plan details, including name, location, and subsidy type
Enter the subsidy amount and click save
Assign the new plan to employees individually under the Employees tab
View who placed an order
To see which employees have placed an order, visit the helpful Orders page or within the uupper right corner of the Employees Orders tab.
How order minimums work
We guarantee restaurants a minimum dollar amount for every delivery. If your total order doesn't meet that minimum, youâll still be charged the full minimum amount.
This also applies if you cancel an order within 24 hours of the delivery time.
The details of your acccount's minimum commitment can be viewed on the Orders tab.
Ordering windows and cutoff times
Employees can start placing orders 6 days before the delivery date. They have until the specific restaurant cutoff time to place or change their order.
While many restaurants have a cutoff time of 2.5 hours before delivery, these times vary.
Employees can view each restaurant's cut off time in the app.
Admins can view the exact cutoff time for each restaurant on the Schedule page of their Admin Portal.