đ¤ Who is this for? Meal Program Eater role
FAQs
Can I edit or cancel my Meal Program order?
Can I edit or cancel my Meal Program order?
Yes. You can edit or cancel your order directly from the Meal Program app or website by selecting Edit your order on the Schedule page, up until the restaurantâs order cutoff time. Cutoff times vary by restaurant and are clearly displayed. After the cutoff time passes, changes generally cannot be accommodated.
Where can I see my order details?
Where can I see my order details?
To review your submitted meal details:
Sign in to your Meal Program account
Open the Orders page
Select Edit your order to view your selection
You can view your chosen restaurant and meal, customizations or add-ons, scheduled delivery date and time, and your office drop-off location. Your meal will be individually packaged with your name and delivered as part of your company's group order.
What should I do if I missed the order cutoff?
What should I do if I missed the order cutoff?
If you miss the restaurant's cutoff (often around 2.5 hours before delivery), you won't be able to place or modify an individual order for that delivery.
Extra-meal availability depends on restaurant capacity, and admins can only place orders with one restaurant at a time.
Ordering opens up to 6 days before delivery, so be sure to place your order well before the listed cutoff time.
What should I do if I can't sign in or didn't receive a password reset email?
What should I do if I can't sign in or didn't receive a password reset email?
If you are experiencing access or login issues, follow these troubleshooting steps:
Update or clear cache: If using the Meal Program app, ensure it is updated to the latest version. If using the website, clear your browser cache and cookies (Google Chrome or Safari are recommended).
Check folders: Request a password reset and wait a few minutes. Be sure to check both your primary Inbox and your Spam or Junk folders.
Use the latest link: If you requested multiple password resets, delete the older emails and use only the link from the most recent email, as earlier links will expire.
Contact support: If you still cannot log in, email support at [email protected]. Include the email address tied to your account, the device or browser you are using, and a screenshot or description of any error messages.
Will I get order details by email?
Will I get order details by email?
Yes! Eaters get an email confirmation regarding your order.
Where will my meal be delivered?
Where will my meal be delivered?
Your meal will be delivered to your officeâs designated Meal Program drop-off location.
How will I know when my meal has arrived?
How will I know when my meal has arrived?
Youâll receive a text message when your meal is delivered. Live tracking is also available for most Meal Program orders.