Something not quite right with your order? Don’t worry, we’re here to help! Whether you’re missing items, your order is delayed, or it didn’t arrive, there's a variety of easy ways to reach us.
For non-urgent issues - like missing items you don't need replaced, orders that arrived late, or delivery feedback - you can quickly report the problem right from your ezCater account. Our team will review your concern and follow up, so you can skip the wait on calls or chats.
For time-sensitive, urgent issues - like your food hasn’t arrived - use chat, text or phone. We're here to help get things back on track as quickly as possible.
Non-urgent issues | Urgent issues |
For non-urgent issues, fill out this brief form with what went wrong and we'll find a resolution:
| For time sensitive, urgent support contact our team directly 24/7:
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Your feedback matters to us! We use what you share to make things even better for you.