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Problems with your order?

Missing order? Need to reach us?

Updated over 3 weeks ago

How to contact ezCater Customer Service

Don’t worry, we’re here to help! Whether you’re missing items, your order is delayed, or it didn’t arrive, there's a variety of easy ways to reach us.

Non-urgent issues

Urgent issues

What is non-urgent? Missing items you don't need replaced, reporting orders for arriving late, & delivery feedback

For non-urgent issues, fill out this brief form with what went wrong and we'll find a resolution:

  1. Log into your ezCater account

  2. Go to your ‘Orders’ page

  3. Select your order

  4. Click ‘Report an Issue’ for the order

What is urgent? Your food hasn't arrived on time

For time sensitive, urgent support contact our team directly 24/7:

  • Chat: Sign in and click 'Live Chat'

  • Text: 1-781-352-2651

  • Call: 1-800-488-1803

Your feedback matters to us! We use what you share to make things even better for you. Thank you!

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