ezCater Payment Charge Guide
Payment processing: We authorize payment when you place an order, and we finish processing it the day of your delivery/pickup.
Canceled order: If you cancel before acceptance, the hold drops off in about a week. After acceptance, a fee typically applies (standard is 25% if canceled within 24 hours of delivery/pickup, though individual restaurant fees and timelines may vary).
Question about a charge: Charges only change if you request an adjustment. If a charge looks unfamiliar, sign in and click 'Live Chat' for quick online support, or call us at 1-800-488-1803.