Missed your delivery? Life happens! We have a default plan, and you can contact us at anytime to request help.
If you weren't there to meet your ezCater driver, here’s the plan:
Driver contact: Your driver will try to call or text you if you're not there. They'll ask if someone else can grab your order.
Safe drop-off: If they can't reach you, your driver may leave your order in a safe place (like at the front desk or with security).
Returned to restaurant: If no safe spot is available, your order might go back to the restaurant. If this happens, we're here to help. Sign in and click 'Live Chat' for quick online support, or call us at 1-800-488-1803.