Get live tracking and delivery status updates on ezCater orders
We're thrilled to share that over 75% of ezCater deliveries are tracked and the number is continually growing! Whether you are tracking from your phone or working at your desk, staying informed about your catering order has never been easier.
Where is my ezCater order?
Staying informed has never been easier with clear text messages leading up to your delivery.
When live delivery tracking is available, a link to a map will be texted as your event time approaches.
On mobile: Once your driver picks up the order, a temporary Call driver button will appear on the tracking screen for up to 5 minutes after delivery to help coordinate handoff. Please only contact the driver to clarify delivery instructions or coordinate on-site handoff. For all other questions, contact ezCater customer service via Live chat or 1-800-488-1803.
For orders delivered directly by the restaurant that don't use our tracking technology, don't worry! We'll still text you to confirm when your food is on the way and once it has arrived.
You can also check status updates anytime in your ezCater account.
When live delivery tracking is available, quickly view status updates and tracking from your account. Click on the Orders page, select your scheduled order, and click Track your delivery.
Turn on ezCater's delivery notifications
Sign in to your ezCater account
Click Settings
Scroll down to Notifications to customize two different types of alerts to keep you in the loop:
Delivery updates: Choose how you want to receive real-time updates—via Text message, Email, and a Push notification from our app
Order confirmation: This is a separate notification to let you know your order reached confirmed status—turn on push notifications from our app
Select Save changes
Helpful tip: To make the handoff a breeze, be sure to include a delivery contact on the order so our driver can easily pass the food along when they arrive. We're dedicated to making your catering experience as smooth, transparent, and delightful as possible!
Need more help? Sign in and click Live chat for quick online support, or call us at 1-800-488-1803.
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