ezCater's guide to submitting your order
If your order won’t go through, it’s usually because it doesn’t quite match what the restaurant can accommodate. The quickest way to check is to look for a Warning alert on your screen. This will pinpoint the exact issue.
Here are common reasons this might happen
Scheduling conflict: The restaurant isn't available for the selected date or time
Too far to travel: Your delivery address is outside the restaurant's delivery range
Missing info: Key details like the date, time, or address are missing
Order minimum: The restaurant has a food and beverage minimum that hasn't been met
Payment issue: There was a problem authorizing your payment method
Incomplete custom fields: For our ezCater Enterprise customers, some required checkout fields may be blank or contain outdated information
Check order details
Most checkout issues can be resolved in just a few seconds by reviewing the warning alert on your screen and updating your cart. Give those details a quick double-check. If you've tried making those fixes and you're still stuck, we're always here to help! Sign in and click Live chat for quick online support, or call us at 1-800-488-1803.