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How do I add delivery instructions?

Updated this week

Getting your food to the right place at the right time is our top priority. You can help make your delivery a breeze by adding a few key details on the Delivery Instructions page during checkout.

Simply include details in the following fields:

  • Who should the driver ask for? Provide one or more names of people who will be on-site receiving the food.
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  • Phone number: A direct line to your on-site contact is the fastest way for a driver to get in touch. Try to avoid main reception numbers where a driver might get stuck in a phone menu. If you have to use one, please include the extension.
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  • Specific delivery details (the more, the better!): Parking info, which building entrance to use, and the specific room or area for the food setup. Examples:

    • 'Park in the visitor lot. Enter through the main lobby and ask security to call Alex on the 9th floor.'

    • 'Use the back loading dock and buzz for the 4th floor; do not use the main entrance. Set up in Conference Room C."

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