Steps to cancel your ezCater order
You can use the self-service workflow to cancel your order up to 6 hours before your event time
Sign in to your account and go to the Orders tab
Select the Scheduled section to view upcoming orders
Click Cancel next to the order you want to change
Review the restaurant’s specific cancellation policy being displayed in the pop-up window and select the reason for canceling
After you click Next and confirm your cancellation, check your inbox for an automated email confirmation and any applicable fees
Understanding cancellation fees
To make things predictable, we've standardized how fees are handled across the platform.
Standard policy: A 25% fee generally applies to orders canceled within 24 hours of delivery/pickup.
Restaurant-specific policies: Many restaurants set their own unique fees or cutoff times. You can find these details on the restaurant's page, and when you go to cancel the order.
Unaccepted orders: If a restaurant hasn't accepted your order yet, you won't be charged a fee for canceling.
Short-notice cancellations: Save time by using the self-service steps above for future cancellations. If you hit a snag or need to cancel on short notice (less than 6 hours), you can still reach us via live chat or by calling 1-800-488-1803.