ezCater connects your workplace with more than 100,000+ restaurants nationwide.
Instead of calling multiple places or juggling paper receipts, you can find, order, and manage business catering in one place.
We take care of the logistics for you—from confirming order details with the restaurant to coordinating on-time delivery—so you can focus on your workday and your meeting.
How the platform works for you
Getting food for the office shouldn't feel like a second job. Here is what you can expect when you use ezCater:
Unmatched variety: Explore menus from trusted local spots and national favorites, with easy filters for budgets and dietary restrictions like gluten-free, vegetarian, or vegan.
Flexible planning: Start building an order at your own pace and save it as a draft while you collect headcounts.
Earn rewards: Every order helps you earn Rewards points that you can redeem for discounts on future workplace meals or gift cards.
Fast support: Chat with us for a response in seconds, or call 1-800-488-1803 for phone support available whenever you need it.
What happens after you place an order
Once you submit an order, we handle the logistics from start to finish. ezCater will:
Authorize your payment method
Send you a confirmation email
Audit the order for potential issues
If we find any issues — like an invalid delivery address or a conflicting same-day order — we’ll have an ezCater Customer Service agent troubleshoot. An agent will call, text, or email you to clear up any issues. Once resolved, the order is transmitted to the restaurant partner.
After an order is transmitted, the restaurant partner must accept it. ezCater handles following up with them to ensure your order is received and completed. If a transmission goes unanswered, the restaurant partner receives a series of prompts to reply. Restaurant partners are rated on how reliable they are with their response time and order acceptance rate and their ratings directly affect their ezCater search ranking, so you’ll see the best performers at the top of your search.
What happens once my ezCater order is accepted and confirmed?
Your submitted order becomes an accepted order when the restaurant partner agrees to fulfill it. This ensures that the restaurant can fill your order with what you want when you want it to arrive. You’ll receive an email once your order is accepted.
Important: You can make changes to your order online directly from your account as long as the specific restaurant’s cutoff window hasn't passed. If you'd like to cancel, a banner above your order will inform you of the Restaurant Partner's cancellation fee.
Keywords: breakfast, lunch, dinner, bakery, coffee, food, snacks, appetizer, dessert